SHIPPING
All orders ship free, as shipping costs are included in product prices.
Orders (domestic and international) are shipped from Canada via Canada Post. A link to track your order will be sent to you upon shipment. Shipment transit times vary per country and shipping method.
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Applicable taxes on your order will be calculated at checkout. SERENA LI is not responsible for international taxes or customs duties.
MADE TO ORDER
At SERENA LI, numerous products available on our website are meticulously crafted by hand in Canada. From the moment you place your order, it takes approximately 4 to 6 weeks for us to process, create, and ship your item.
Our aim is twofold: to guarantee exceptional quality and uphold our commitment to sustainable values and slow fashion principles.
RETURNS
All items are final sale.
We advise that you carefully consider and plan your purchase prior to purchasing. Please refer to our size chart for product dimensions. If you have any further product inquiries, kindly contact info@srnali.com, and we will happily assist.
EXCHANGES
If you wish to make an exchange for a different size or item, you have 14 business days from the delivery date to do so. Exchanges are subject to the availability of items in our store. To qualify for an exchange, the item must be in its original packaging, unworn, with tags, and in the same condition as when you received it. Additionally, you will need to provide the receipt or proof of purchase.
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To process any exchanges, please kindly contact info@srnali.com with the email subject “EXCHANGE: (YOUR FIRST & LAST NAME & ORDER NUMBER).”